Patient Rights & Responsibilities

(As outlined in the Private Patients Hospital Charter, click here to download actual flyer)

You have the right to:

  • Receive an explanation of any treatment and associated risks before agreeing to the treatment
  • Request other medical opinions if you wish
  • Receive advice from your health insurer, doctors and hospital about likely costs including the possible costs of prostheses
  • Be treated with respect and dignity
  • Receive care and support from nurses and allied health professionals
  • Receive advice before you leave hospital about planning your continuing health care
  • Make a compliment, suggestion or complaint about your health care and treatment
  • Obtain access to your medical records and expect confidentiality for your personal information
  • Receive clear, timely and accurate information from your health insurer.

You have the responsibility to:

  • Request advice from your health insurer, doctors and hospital about likely costs
  • Check with your health insurer before receiving hospital treatment about your level of cover
  • Provide all relevant information to your doctor and hospital to assist with your care and treatment (for example, information about allergies or medications you are taking)
  • Participate in decisions about your treatment and care
  • Participate before you leave hospital in planning your continuing health care.

Click here for Top Tips for Safe Health Care

Need Help?

Visit your local GP or contact Lifeline on 13 11 14 - More